Support

Write to support@lillamoon.com, in English or Swedish. Say which device you use, and what you expected to happen. If something went wrong, Settings > Diagnostics in the app has a log you can send with it. It holds no names or sleep times.

Common questions

My partner can’t see our baby

Only the person who added the baby can invite. In the app, open Settings, choose the baby and Invite People, then send the link. Each link lets in one person. Your partner needs to be signed in to their Apple Account with iCloud turned on.

Changes take a while to show on another device

Sleeps sync through iCloud. With the app open it checks every 30 seconds, and the system can hold back updates in Low Power Mode. Wait a minute before trying anything else.

“Fell asleep” didn’t make a sound

That’s on purpose: good news shouldn’t wake anyone. It goes quietly to Notification Center and the Lock Screen. “Woke up” makes itself known. A Focus can hide both.

A sleep I added afterwards told nobody

Also on purpose. A sleep that’s already over doesn’t buzz anyone’s phone. It still appears for everyone.

The Live Activity disappeared during a long night

The system ends a Live Activity after about 8 hours. The sleep keeps going in the app.

How do I add a baby on Apple TV?

Add them on another device. Babies added with the same Apple Account appear on the Apple TV on their own.

How do I take my data with me, or delete it?

Settings > Export All Data gives you everything as a plain file. Deleting a baby you added removes them from iCloud for everyone. Leaving a shared baby removes them from your devices only. More about your data